Shocking customer treatment by Woolworths and Tribeca

My husband was injured from *****s sticking out of a cupboard in a Woolworths store. He has to have stitches and has been out of running training for months. We have submitted the medical costs only and Woolworths have refused to even acknowledge our email, refused to give us a contact number for Tribeca to try to resolve the issue and have made no payments to date.