Shocking customer service

I am appalled by your customer service. Firstly, I placed an online order on the 31st of JANUARY - long story short, the order was wrong and I never received three quarters of my order, so I requested a refund - I still to this day have not received a refund. I had multiple people take my details down - and I haven't heard back from one of them NOT ONE!

Secondly, I have been trying to call in to ask your various branches to put aside a pair of shoes I am wanting - and once again have been calling since Monday and had 2 different ladies take my details down and I haven't heard a thing. I just called now to ask AGAIN, I was on the phone for 25 minutes just for someone to go and see if they have stock. Turns out - there is no stock after being told yesterday you had 2 pairs left.

I then asked if the Gateway branch could order from Musgrave for me and was told it will take 3 weeks, which is a joke. I asked the lady for the phone number of the Musgrave branch, not only did she take a long time to give it to me - she also gave me the wrong number.

I am so unimpressed with your customer service.