Shocking Customer Service

<p>I went to your Sandton City Store sometime in June to open an account - I HAD NEVER HAD AN ACCOUNT WITH YOUR COMPANY PRIOR TO THIS. I then waited for 5 hours for the person to open my account! She said that it was due to the system not working properly. During this time, she tried calling your call centre on numerous occasions to get assistance - but the phone just rang forever and a day. When someone eventually answered - THEY COULD NOT ASSIST. Once she finally had my account opened, she then said she could not print me a card as the card machine was not working. I was then given a temporary card. When I checked the document I had o sign to officially open my account, it had my ****en surname on it. I asked her where she got that surname and she could not answer me - the ID card I was in possession of had all the correct information on it. So she checked the account details on the system and realised that ALL my information was incorrect - address, email address, surname! She said that the system just updated itself with all the wrong information. I HAD NEVER HAD AN ACCOUNT WITH YOUR COMPANY PRIOR TO THIS so I do not understand how this happened. They asked me to fill out more documents to change my details - which I did. Later that evening, I got a call from the store - someone telling me that they cannot find the change of details form. I told them they need to sort it out as I am not prepared to come in again after spending 5 hours of my time trying to SPEND MY MONEY IN YOUR STORE!!! I did not hear from anyone since then. I have not received my store card, I have not received a single statement!!! I called your call centre today - and the person told me to go to the store to fix the issue!!! I then asked to speak with his manager and he proceeded to cut my call after making me hold on forever!!<br />I totally understand that you do not care about every customers struggles with your brand and that is fine - I do not wish to be a customer to your brand anymore. Please can someone contact me to close my account</p>