Shocking customer feedback from Woolworths

So usually, I love Woolworths. However, I have a complaint to make. On the 27th of March, I sent them if they had stopped making a cream cheese that I like because I had been to a few stores and couldn't find it. They responded rather quickly and said they would get back to me shortly. I waited a few days and then asked them again. They apologised for the delay and said they would get back to me soon. This was on the 7th of April already. On the 23rd of April, I sent them another message and they said they thought they had made contact and sorry that they made the mistake. That was on the 27th of April. It is now the 3rd of May and I am very disappointed and annoyed. I really expected better customer service from Woolworths but this is honestly shocking.