Shocking Customer Experience

I am extremely dissatisfied with the lack of customer service I have received from your call centre. I have been calling consistently from 12 March 2026 to 13 March 2026, simply to complete a limit increase request on my Store Card, and the experience has been nothing short of frustrating.

Each time I call, your agents complete a full security check with me, but immediately after that the service deteriorates. I have been:

• Promised multiple call-backs that never happened, • Transferred to the “Credit Limit Increase Department” only for the call to be dropped, • Sent incorrect verification SMS messages with the wrong name, • Assured that an agent would return my call, which again does not happen.

This is unacceptable !If Woolworths Financial Services no longer values my business, kindly advise me so that I can close my account and take my business to an institution where customers are treated with professionalism, dignity, and respect.

I expect urgent feedback and proper assistance regarding my limit increase request.