Shocked at Woolies Dash lack of service

It is a long story but the short version is working people use Woolies Dash because we are busy. I received an order that had frozen fish that smelt off on Monday 15th January, I was asked to send a photo and log a complaint and they would be investigate the matter, I was put through various call Centre agents held on for nearly 9mins. Today is Thursday 18th January 2024 and I decided to follow up, which I should not have to do, it's not rocket science and I don't have the time or patience, if I did I would go into the store. I held on again and had to almost do a fica assessment. I was once again put through to another agent who was so rude, he told me I need to resend the photo, he also wants a photo of the expiry date, the product is off it has been thrown away, why would I want to keep a box of off fish from Monday to Thursday?? I was infuriated, he was so rude to me and then when I mentioned that I would never have this hassle with Checkers 60 Sipho put the phone down on me, specifically when I asked his name. This problem would have been resolved with the other supplier in seconds no questions asked, You can clearly see from my purchase history that this is the first time in all the years I have ever complained. Furious