Sheer incompetence

The partnership between Woolworths’ financial services (Credit Card) and ABSA is just hopeless. All I needed and asked of them was to register and transact using their online banking. I know it’s possible to do internet banking using Woolworths credit card but for some reason both ABSA San Ridge and Woolworths’ Financial Service call Centre have no idea how to register a client or reset internet banking pin. Both of them are not sure who should do what and they kept referring me to the other party. Both ABSA San Ridge and Woolworths’ Financial Service call Centre level of competence is just appalling and pathetic to say the least. The poor consultant, at ABSA San Ridge, who was supposed to help but had no idea what to do, even enquired from other Branches and her Customer Service Manager. However, both the other branch and ABSA San Ridge Manager apparently also had no idea how to register for internet banking. Kanti what are people doing in these offices. Today I got the shock of my life at the sheer incompetence.

To try help both Woolworth’s financial service and ABSA San Ridge I even gave them my cellphone so that they can talk together and find a solution but they still failed and at the end I was not helped. I was finally told we don’t know what to do and therefore we can’t help you. SHOCKING HEY……This is probably the worse service I have received ever.