She need customer trainin

So I go to your branch to collect my card. Have my proof of resident I am told by the rude bongi that it's not proof enough. She tells me to go to my bank to get a letter. Come back with a letter from the bank another consultant tells me that they need my bank statement. I tell her that I was there and was told to get a letter. When the consultant asked bongi boy did decide show the whole woolies how her voice can flex. I told you to get a bank statement bank statement. I am sure she must have said it 20 times. Such service really.