Shame on Woolworths

Woolworths....I am hugely disappointed with you. On Tuesday I bought a large tub of yoghurt. I ate some that evening. It tasted a bit off...But I wasn't sure...it was a flavour I hadn't had before. In the early hours of the morning I woke up to a cramping...pouring stomach. Wednesday ended up being the worst day of my life. Raging fever, chills,nausea, diarrhoea, body aches....it was terrible. I ended up spending R400 at the pharmacy as I had to go to work that day and was desperate to get something to help me. This morning I took the yoghurt back to the branch I purchased from. I asked for the manager. The lady said how can I help you. No introduction. I don't know her name or her position. I explain my story. But she clearly did not care, showed absolutely no concern. She asked if I want to replace the yoghurt or get a refund. I told her it is unlikely that I will eat yoghurt again. She then gives me a "refund" on a gift card. Basically forcing me to buy at Woolworths again. When I query this, I am told I can't get a cash refund because I don't have the receipt.

Woolworths,this kind of service is unacceptable.