Severe Challenges with Items Bought on Promotion
As part of Discovery Vitality we selected Woolworths as our preferred partner. This has been the wrong decision, as every week, without fail, there is a challenge with items that are bought on promotion. Herewith the last 3 examples as we have kept the receipts for these:<br> - 22May, Woolworths Village View: Camembert cheese marked down from R25.95 to R19.95. <br> Upon arriving home we discovered the discount was not app****. We had to return to the store and we were eventually refunded the discount.<br> - 31May,Woolworths Eden Meadows: Haddock Mornay...buy 2 get 20% off. This time we picked up the error at the till as by this stage we were understandably very dubious of the discounts being app****. The discount was honoured after 10 minutes of trying to get the correct person to authorise the refund<br> - 11Jun, Woolworths Village View: Laughing *** cheese 18's marked down to R27.95...once again the discount was not processed at the till and only honoured after querying.<br> This is a huge inconvenience and we could have potentially lost R1874.23 over 12 months.<br> Many of your consumers have probably not realised that you have serious issues with your systems.<br> How will you be resolving this?