Settlement lettrt

Woolworths financial services department is terrible when it comes to service. After going to their Soshanguve branch to get my old credit card account resolved, which was paid for on the 15 April 2015 by the way, I was told the money reflects on their system but I need to resolve the matter with the lawyers. A certain Mr Marlon Maphike has been on this matter for a month now, its funny they could see the money reflecting on their system but they cannot do a reconciliation and clear my name at the credit bureau. Help is needed her people of South Africa, I need to continue with my financial life in peace. I just need a settlement letter and an update at the major credit bureaus.