Settlement letter

I called Woolworths on the 31st October 2022. I requested a settlement letter. Up till today i have not received anything. I made a few calls to the service centre, either the call was dropped, another nice lady atleast tried to assist, by issuing the direct line to contact for more follow up!

I need this settlement letter urgently please to pay up this account. If this is happening to me now, just to get a letter to settle the account, what drama will i have to face to get a closure letter! If anyone out there even exist in their complaints department, it will surely be wishful thinking to expect a call from a representative to send me this letter!!!! They are delaying me to move on with my life and i need this settlement letter urgently please.