Settlement letter

I am disgusted by the service i have received from Woolworths it has taken them 2 weeks to give me a settlement letter. 1. They got my email wrong 2. I call back on 2 September 2017 at Woolwortha Maponya requesting them for my settlement letter, they send me a broken attachment 3. I call the call centre at work again on the 5 September 2017 requesting a settlement they advise me of their SLA and that ill receive it come Friday. 4. I call Friday advising i have not received the settlement letter and they promise to send it close of business Friday 8 September 2017 5. 9 September 2017 im at Woolworths Maponya and the call centre still wont give me my settlement letter. Been holding for 30 min so i can get assistance.

I will not recommend Woolworths as retail company.