Service sucks

I am truly disgusted how woolworths does business. I've always had so much problems regarding woolworths and they way they conduct business. I am extremely disappointed in your quality of service let alone the quality of your clothing. I bought a Jeans at your store that costed nearly R600, I had the jeans mearly 2 weeks and wore it about a few times. The pants tore at 2 places. I called customer service saying I no longer have my till slip and are they able to help me. The lady gave me a reference number. Not long after that I found my till slip and proceeded to the nearest store to return the pants. I was told the the Jean would have to go to head office and that it would take a few days! It's now been a week later and still no response. I have my till slip, I was told that the manager has the say in if I would get a refund or if the pants would go to head office.

I found out now that the reason why I was not given a refund on that day was due to the fact that I logged a call with head office over the fact that I did not have my till slip. But after I had my till slip at store it was still decided that the pants should be taken to head office.

I am extremely upset over this issue and was told only now that the pants will take 3 to 6 weeks to have it looked at! HOW UNNECESSARY! the fact that I came to store with my till slip should have canceled out my call log (which I called to say I did not have) and I have also explained this to the people at the front desk. But no.

I want a refund! I dont know why I always have problems with woolworths.

surely having a look at a pants doesn't take 3 to 6 weeks but rather a minute!!