Service not so woolies standard

<p>I have loved woolworths since I was a child when my mom did her shopping there and when I started working in 2004 I opened myself an account . I have been very happy since then. Yesterday i decided to change my store card and called ww head office ********** 002. My card is old and i got married but never updated my card/information but the woolworths employees at the call centre are not sure how this is done. I called yesterday at 15:45 I was told to fax my marriage certificate and call after 10 minutes, I called after the 10 minutes I was told know you have to call tomorrow our updates department closes at 15:30. I call this morning at 9:30 I spoke to a lady Phumla/Phumza who explained it differently , She says I should call after 7 days and she also asked if I completed a form which is available from a woolies shop. My problem is from the minute I called woolies to say i want a new card and also want to change my surname I should have been told what is expected of me rather than wasting my airtime on people who do not know how to solve customer quiries !!! The 3 calls that i have made already which were not fruitful and a waste of my time still my query is not resolved !!!! Please train your staff on handling of queries . They should be clear when saying their names and give a reference number as well. You have a good reputation so do not spoil it. Rectify this for future queries.</p>