Service Makeover - Woolworths Eastgate Mall

Good day,<br> The Eastgate customer service experience need a complete makeover. Here are some of my highlights from my experience with them:<br> 1. Application submitted on the 20/03/2015 - Agent from WFS (Gugulethu Nkosi) tried to contact me around 16:45 (which is great turnaround) and I missed the call. Nonetheless, no follow-up call was made.<br> 2. On Monday 13:46 I made a follow up call - and I was on hold until 13:54 (that was after a ladies voice picked up the call and said 'please hold') <br> 3. I did a follow up call - and got a hold of (Gugulethu Nkosi) who advised she couldn't assist because there were system issues on the 21/03/2015 and 22/03/2015 and today 23/03/2015 (14:00) they were still dealing with important things 1st, the Auditors.<br> 3.1 During this time when I was on hold I could overhear detailed customer information from a discussion with one of the unhappy customers. (Information overhead included - ID number of the lady, Residential address, Income & Expenses, and the rest of the stuff they were unhappy of which had to do with Woolworths not getting back to her). Surely that information should be protected at all times.<br> <br> I hate bad service, for hard earned living!!!<br>