Service level at woolworths - Appauling

Firstly, the queue at portside end of November was approx. 30 customers - 3 cashiers and the coffee counter serving members... I had my rewards card swiped with such a shrug off attitude to get me out the store to serve the next customer I lost out on my discounts which were offered to me by having the card. Secondly, Christmas day I decided to go to the Waterfront Store I was then approached by a begger wanting money towards some shelter... there were staff at the refrigerators however no one could say anything. I then left for Portside. I cannot type as much as I need to type regarding the service I receive at Portside, all I can say is I complained and was informed the GM would call me and till date he never responded. Only when I logged the call of what I encountered several days ago, all of a sudden my phone now rings and I refuse to speak to him. I mentioned to head office my details have changed. My tittle is Doctor and I am addressed by Mister. I requested that the branch manager not call me and I will do what is required for the store to improve. Lastly, the one manager is always outside, note (ALWYAS) I have never seen her in store except by the entrance outside ....