**** SERVICE FROM WOOLWORTH FINANCIAL SERVICE CALL CENTRE

I am disappointed at the service I have received from WFS contact centre, I recently made a payment at Woolies store, somehow there was a mistake in balance being credited with payment. The store sent receives to WFS to date it still hasn't been corrected its been almost 2 weeks now and a new statement has been sent. This is unacceptable and the contact centre staff say they are assisting how no email courtesy to advise on progress, you just get placed on hold for long periods wasting my airtime!