Service at online store an inconvenience

<p>Order arrived on time with 1 item incomplete (2 piece came as 1 piece) and 1 item in the wrong size (price tag reads correct size but item is wrong size). Immediately called call centre to hear what next step is and after holding so that an email could be sent to action correction, I was promised a call back by Shirley to confirm delivery time - call back was never received. Called again today and agent would not give her name when I requested it but instead put me on hold after getting order number and came back to tell me that Shirley (who assisted me on previous day) would call me back to give feedback - still no call. This really defeats the purpose of online shopping as it appears to be more of a hassle than anything else. Please take notes from Mr Price and Spree - they know their story when it comes to online shopping!</p>