Sent from pillar to post for an item

My girlfriend had purchased a jacket on 09/04/2016 at the Waterfront branch but it didn't fit. I went 1st to Sanlam centre as it is closest to me but they didn't have stock and was advised that Tygervalley had 1; Century City 2; Cape town 1 and Waterfront 3. I moved from there to Tygervalley unfortunately they were out of stock. As I really liked the jacket, I drove to Century city and to my disappointment, they did not have a size either. I went from there to the store that had the most quantity of all the stores (Waterfront) and after a thorough check i could not find the item on the floor and asked for assistance and the system was still displaying 3 items available.I asked that they try to get the stock as i had driven around to 4 stores already to get the jacket that cost R899 and that they should be considerate of the fact that i had used my petrol in the process to keep business with you and because I really liked the jacket but they could not help me.I ended up having to be refunded to get the jacket elsewhere.SO DISSAPPOINTED!am left with a bitter taste especially being a loyal account holder of yours.I had a bad experience in December and let it slide but this just bad!