SENIOR MANAGEMENT SHIELD THEMSELVES FROM THEIR CONSUMERS

I am a long standing, loyal & very profitable client of WW. I am; however, amazed that they can subject their consumers to the shocking service rendered by their banking partner Woolworths Financial Services. I have escalated my complaints to their complaint manager, only to find out that this department is as inefficient as the call centre. I have tried to access their senior management and Woolworths Management to ensure they are aware of the damage WFS's is doing to the WW's brand---but I have found that the one thing that is never obtainable from Woolworths, is access to senior management. For a professed consumer orientated company, senior management simply do not walk their talk. It is sad. As an aside for any consumer, utilising a product fromWFS is simply not worth the time cost & frustration that you will experience