Second time disgusting service!

Woolworths is the worst place to do online shopping. The service is disgusting. I purchased an item for a 3rd party and the product did not fit. So I called the call center to find out about the return policy, I was advised that the 3rd party can just take the invoice to the store and the product can be returned. Hassle free. Yet this was not the care they refused to assist at the store! And I was advised incorrectly against spoke to a lady by the name of Phindile and even asked her more than once about the process. Will never shop online again. So upset!