Sandy MUST undergo a comprehensive customer service training

I would like to raise a concern regarding the customer service I received from Sandy Dyantyi (Loyalty Programme). After reviewing the interaction, I strongly recommend that Sandy undergo a comprehensive customer service training course. The level of service provided was unacceptable and did not reflect the standards we expect. There was a clear lack of effort in resolving the issue, and the experience was far from satisfactory. This was, unfortunately, the worst service I have encountered. Please review the call recording for further context and take appropriate action to ensure such incidents do not recur. Date: 12/12/2025 Call time11:06