HT
Heidi T

1 reviews | Active since Jan 2013

30 Nov 2024, 19:29

Sandton City: Poorly trained staff and insufficient staff at month-end!

One of the worst Woolworths! I have many a time split my payments between two credit cards, yet today at the Sandton City food tills, the teller thought I was paying with two (imagine!) Woolies credit cards. And apparently they select payment as such. Only for her to realise that I’m paying half with the woollies black credit card and the other half with a credit card from another bank institution. And now they did not know how to remedy the situation. And when asked to speak to the Store Manager, nowhere to be found. It ended up in my transaction being voided and I left the groceries at the till. The attitude of all (4 in total) was poor and not once did anyone apologise. Clearly the tellers and their managers are not trained or properly trained in the Woolies products. And there was insufficient staff on the 30th of November as well. I will avoid this Woolies. Better to support the Blubird Woolies. The manager there is helpful and always willing to assist - and he is around!

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