Sadly Woolworths will be losing 15 customers just because they made 1 customer unhappy.

I have had the most awful experience at Woolworths Newcastle the past week. I had asked my dad to return something I had purchased on my account. Instead of passing a refund on my account they put the value on a refund card even though the slips for the items were present. Upon visiting them later to ask why they had done that, they said because my dad did not have my Woolworths card with him. My dad was not asked for my Woolworths card. I believe that if they required the account card they just should not have processed the refund. They could have just told him to go back with the goods and tell the account holder to come back and refund it herself. Absolutely pathetic excuses were made by the staff for their negligence. I am now forced to pay an amount for no odd reason. I will certainly be making the payment and then I am going to close my account and also have already spoken to my family about all of them closing there accounts too. No need to purchase from Woolworths stores anymore. Will be shopping elsewhere. Very unhappy customer.