Saddened by poor service.

Last year August I was retrenched and advised Woolies as I was paying for credit insurance. I was told to provide all my retrenchment information and asked to fill in lots of documentation. Till today the account is still open and showing that I owe woolies. I have been listed through ITC. This is appalling that I should have to deal with Woolies after losing my job. I am so disappointed.