SAD Customer

Good Day ,

I Have been a loyal Woolworths customer for a long time ( +- 7 Years),I even decided to have a clothing store account . 2 years ago.

I must say , I have been happy with the service I have been getting all the time until today .

July 2023 I was meant to attend my graduation ceremony but I couldn't due to unforeseen circumstances .

Aug / Sep My sister then decided to buy me shoes at Woolworths Maponya mall in Soweto . My sis mistakenly bought me a size 3 pair of shoes instead of size 4 and sadly she lost the receipt . I had asked for size 4.

I went to the store today , Woolworths waterfront mall in Bloemfontein to get the correct size, but unfortunately they didn't have the shoes in stock . I was hoping that I'd get a gift card or a refund card at least . I was told that I can't be assisted because they don't have the shoes in stock . What then am I supposed to do with the shoes that my sister had bought that don't fit ? Does that mean that my sister's money went down the drain ? She is even willing to send you her purchase of proof ( Bank statement )

I am really not impressed . I'm even thinking of closing my store account and cancelling the credit card I was about to take with the store, I'll go where customers are valued.

I'm really sad .