Sad and Disappointed

Feeling a little bit disappointed and sad that Woolworths has not even tried to help and accommodate us during these times. My boyfriend app**** for a woolies store card and received it but when we tried buying online it showed blocked. When we tried to find out what's going on, first we were told that someone will try and help us to unblock the card so that we can buy online and then all of a sudden we were told no we need to come into a store and buy 5 times before the card will be unblocked for online shopping.......We have been self-isolating due to health issues and did not want to expose ourselves to big amounts of people. We got the woolies card in the first place to buy online and now we can't even do that........I feel very disappointed and sad that no attempt has been made to help sort this out without us having to go into a store and put our health at risk.