Rusks

I have been a loyal Woolworths customer for many years. Unfortunately I have recently experienced problems with the Muesli Rusks I purchase from them. The rusks have become hard and appear to not only have been overcooked but lack sufficient butter. I forwarded their customer care the relevant barcode to which they have responded asking questions that can be obtained from the barcode.ie Sell by date, price Woolworths have a serious problem if their staff do not understand the significance of a barcode My name is Peter Lee I am resident in Potchefstroom ***