Rules over quality

I came to woolths because I wanted to change my bag. The bag has been showing signs of bad quality from the beginning. I admit that I had the bag for sometime and didn't have a slip, and the two issues have never been aproblem with other woolwoths. For a company that prides itself with quality product and good customer services I am not happy. Firstly when I complained and asked for an exchanged I was told the bag is not in store and it has been written off. I ask for different bag they said NO the bag has been in my care for over six months . I explained that I had the for more than six months and I experienced the bad quality form the beginning. And I hardly use this bag. I am so embraced by the quality of this bag I only use it maybe once in two months. And then I was ambushed into a meeting with managers Thanbang and Nthabiseng. I understand they were doing their jobs but they never once considered my feeling and the money I used to buy this bag. Their job was to make sure they tell me all about their rules. I have been a woolworths cash customer for years and never have I ever been denied exchange nor return. To be honest the bag was a total desister from The beginning. The name of the bag is crossbody camera bag. The threats are coming out. The zip decoration are loose and always stuck between the zip making it hard to open and close the bag. Woolworths owes me a new bag. I spent my hard money going to buy at Woolworths for thr promise they make about quality of their products.