Ruined good customer service
Order no O*** I bought an item on the 31 October 2022 which was suppose to be delivered on the 2nd but the courier company couldn't deliver as I mistakenly put on an incorrect address. I was immediately contacted by the delivery office that I submitted the incorrect address which was then rectified and was promised that my parcel will be delivered the following day but has not been delivered as Woolworths did not authorize the delivery address and the courier company had to return the parcel back to Woolworths. My parcel has been sitting with Woolworths warehouse until today the 11th Nov. 2022. I've emailed and called Woolworths as well as the courier company but I am not getting any hope that it will be delivered soon. The event that I needed the item for has come and gone
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Replies (2)'s updateReviewer Update
14 Nov 2022, 08:24I did not put an incorrect address the Woolworths website picks unknown addresses and saves it and when you make a purchase it uses that address, which means their website is not safe and secure
's update14 Nov 2022, 08:24
Reviewer Update
I did not put an incorrect address the Woolworths website picks unknown addresses and saves it and when you make a purchase it uses that address, which means their website is not safe and secure
's updateReviewer Update
14 Nov 2022, 18:56I got a response via email that the parcel has gone back to the supplier because it returned. Who's the supplier? Firstly I am not called after I have written 8 emails 1 day after my parcel returned and made 2 long calls due to the incorrect address that the website saved on my Woolies app. I have even been in contact with the courier company. Unfortunately I can't take a voucher as I've been in contact with Woolworths the since day one. That was an already paid order. How do you resell something that has already been sold. I WANT MY JACKET BACK TO ME ASAP. WHAT IS THE PROCESS FOR UNDELIVERED MERCHANDISE?. It's not my fault that your website pick an address that I did not put myself. I've been doing online shopping for a very long time and I've never come across this. This jacket was back at the warehouse. So I want to know what happened from there. I don't want a voucher...where will I get that jacket for that amount. I need to know what took place after it was returned by the courier to your warehouse. At first Woolworths did not authorize when the courier requested that for the address change. Could you please tell the staff member who took my jacket to bring it back as it was already taken out of stock because it was purchased. I can't believe this is happening to me from Woolworths. Do you know how long I waited for this jacket price to go down so that I can get it at an affordable price. Now you come and tell me this after 2 full weeks of waiting. No wonder you did not attend to my query on time until I had to write a complaint to hello Peter. What kind of service is this? I don't understand this happened to me at Woolworths...my parcel was already wrapped. No I am not taking this lying down no.
's update14 Nov 2022, 18:56
Reviewer Update
I got a response via email that the parcel has gone back to the supplier because it returned. Who's the supplier? Firstly I am not called after I have written 8 emails 1 day after my parcel returned and made 2 long calls due to the incorrect address that the website saved on my Woolies app. I have even been in contact with the courier company. Unfortunately I can't take a voucher as I've been in contact with Woolworths the since day one. That was an already paid order. How do you resell something that has already been sold. I WANT MY JACKET BACK TO ME ASAP. WHAT IS THE PROCESS FOR UNDELIVERED MERCHANDISE?. It's not my fault that your website pick an address that I did not put myself. I've been doing online shopping for a very long time and I've never come across this. This jacket was back at the warehouse. So I want to know what happened from there. I don't want a voucher...where will I get that jacket for that amount. I need to know what took place after it was returned by the courier to your warehouse. At first Woolworths did not authorize when the courier requested that for the address change. Could you please tell the staff member who took my jacket to bring it back as it was already taken out of stock because it was purchased. I can't believe this is happening to me from Woolworths. Do you know how long I waited for this jacket price to go down so that I can get it at an affordable price. Now you come and tell me this after 2 full weeks of waiting. No wonder you did not attend to my query on time until I had to write a complaint to hello Peter. What kind of service is this? I don't understand this happened to me at Woolworths...my parcel was already wrapped. No I am not taking this lying down no.