RUDE WÒOLWORTHS ONLINE SUPPORT STAFF

On 26 July 2024 I had challenges with Woolworths on line shopping because their app did not allow me to check out. I approached N1 City store the same day. However, I had already lost one sale item in my cart. The manager at N1 City (Sarah/Sandra) tried on several occasions to assist with the app, but to no avail. She called their online department and the lady that answered was very impatient and accused customers of registering late on the app, despite the fact that I registered long time ago & it doesn't even take 5 minutes to register on the app. She was rude and this was confirmed by the N1 City Manager. I ultimately decided to give up and do the shopping in the store. The N1 City manager assisted me to look for items in the cart and I found some of them. Thanks very much to the N1 City Manager who assisted me! To the online customer care lady at Woolworths, you should try to be patient and not avoid the challenges by accusing customers. To replace what I lost from my cart, I ended up buying something else because I need it . The app had challenges and online customer support lady should try to improve the way she interacts with customers and her colleagues!