Rude Woolworths Consultant

Had an issue with an account balance was assisted by a woman in store who was very nice, once i was put through to customer service the call centre agent was so rude Asanda Malingozi she advised im not the account holder yet my mom advised her on the recorded line that she gives permission that i speak on her behalf. Consultant advised me the same info was sarcastic then advised it's not your account anyway and I know you fustrated because you can't get what you want and carried on talking over me and advised it's still not your account how rude of her yet i am the client and my mom advised i speak on her behalf.