Rude Supervisor(Fortune) from Woolworths Cresta

Woolworths in Cresta mall displays wrong prices and promotions that do not exist on their shelves.

I took three 1Kg yoghurts which had a promotion on their shelf (buy 3 for 2) which were priced R30 each. When I got to the counter the prices were different and there was no promotion.

Instead of the R30 that I saw on the shelf, each yoghurt scanned R37,27. I told the lady that on their shelves there is a 3 for 2 promotion and the price is R30. She went to the shelves to double check, she confirmed that the pricing and promotion was wrong on all 1 Kg yoghurts.

I asked her to request for her manager since there's a huge confusion on prices and promotions that don't seem to exist.

The supervisor by the name of Fortune Mandla (as I was told by the cashier) came and all she said was "the pricing and promotion is wrong and we can't do anything about it. You can pay the price that is scanned or you can leave it!" I was really shocked by her attitude and response, she didn't even bother greeting. She told me that I cannot pay for the price I saw on the shelf since it's the wrong one and the promotion I saw doesn't exist. She cancelled the scanned yoghurts and walked away without an apology nor explanation as to why I can't pay for the price that is on display.

It doesn't make sense that Woolworths Cresta misleads customers with promotions that don't exist and wrong pricing, then give attitudes to customers who make enquiries about the way they operate.

Supervisors should be helpful to customers not rude. It's not us customers who do the pricing nor promotions. Stop mistreating customers for nor doing your job properly.