Rude Staff at Woolworths Somerset Mall

We experience the rudest staff at the Woolworths in Somerset Mall. My mom was an victim of a pick pocket and we had to stop one of the cards via financial services. We wanted to proceed to pay with the other store card and was rudely reduced by the till staff close to the men’s fitting rooms the took out clothes away and refuse to give the items back to us. My mom was not allowed to enquire any information on the account and the staff told us just to leave the store until my father was able to come into the store. I called head office and asked if my dad can resolve and unblock the card we want to use over the phone and they agreed. He called head office and after being on hold for 45min the call disconnected twice. We then decided to pay for the items with debit card and the staff still refused to give the clothes back stating that they need to put it on the rack and we need to find it again. Terrible service, this was the last and final straw with Woolworths! You will not see us again.