Rude Employee

Title: Extremely Rude and Disrespectful Service at Woolworths Pavilion Customer Service. I am writing to formally express my disappointment and frustration regarding the shocking level of service we received at Woolworths Pavilion’s customer service desk. We visited the store for assistance with an account query and stood at the customer service desk waiting to be helped for approximately 10–15 minutes. During this time, we were not greeted, acknowledged, or informed that someone would assist us shortly. We were simply left standing there without any communication. What made the situation worse was when another gentleman walked in after us. Immediately, Samke M offered him a seat and told him to sit down, despite the fact that we had been waiting there well before he arrived. When I questioned why we were left standing while someone who came after us was offered a seat, the employee responded in a very rude and dismissive manner. She said, “Is there a problem if I do that? Do you have a problem with that?” She further added, “I don’t even know why you’re standing there.” Mind you I’m with my 75 year old mother in law , who is a pensioner. That response was completely unnecessary, disrespectful, and unprofessional. Instead of addressing the concern politely or apologising for the oversight, she chose to be defensive and speak to us in a condescending tone. The issue here is not simply about being offered a seat — it is about fairness, respect, and basic customer service etiquette. No customer should be made to feel ignored or spoken to in such a dismissive way. Woolworths prides itself on excellent service standards, which is why this experience at Pavilion was so disappointing. I sincerely hope this matter is investigated and that appropriate action is taken to ensure that customers are treated with courtesy and equality at all times. This experience was embarrassing and unacceptable.