rude customer agent

I have been with Woolworths for more than 10yrs and on the 19/01/2016 I received I call from a call centre agent regarding my arrears account..It's the first time I defaulted on my account and to my surprise I was threatened with legal actions even though it's the first time I defaulted...last time i checked I owed r94 and the lady said I must pay r214..when I tried to ask her questions the lady was very very rude and dropped the phone on my ear as a long term customer I find this unacceptable and I will be closing my account..I demand a call recording as she called at 17.57..the call was from this number..***