RUDE CASHIER AND OVERALL BAD SERVICE

I was at the N1 city branch this morning (10-05) at approximately 11:20am where I was assisted by cashier Lee Willemse.

As Lee was still scanning my items I placed the exact amount of what my purchase would cost on the counter.

I was surprised when it was R10 more. I told Lee I will give her a R20 then she can give the change back to me, but she then shouted at me repeatedly that I must give her a R10.

The other customers started staring at us which made me feel very embarrassed. She still proceeded to take the change even though I told her I will give her the R20.

When I was done with my purchase I told her there was no need to shout at me and that I will put in a complaint and I want to speak to the manager. She then made a hand gesture that her manager is at the back and rang the bell.

I explained to the manageress the situation where she took down my contact number. I asked the manageress about the price difference where I was told the difference was already 'worked' into the price which I knew could not be right so I went back to the aisle to make double sure about the price.

I called the floor assistant in the chips aisle twice to assist me but he never came. Another assistant walked passed and I asked him about the price where I was told the promotion ended yesterday where he then proceeded taking off the promotion stickers.

I directly went to customer service after that where I was helped by two very professional staff members.

The other thing I have also noticed is that none of the staff wear name badges. As a customer I want to know the name of the person assisting me.

Due to this incident I feel I am completely done shopping at any Woolworths store because a few years back I also had an incident at the Parow branch that lead to me closing my account. From now on I will rather do all my shopping at Checkers.