Rude arrogant and *********** management that doesn't know store policies

A review was previously left about the horrifying attitude and poor etiquette displayed by Thandiwe , who is part of management at Kolonade.. Even more shocking was the absolute lack of decency and complete disrespect afforded to me by woolworths customer service. I received 2 email communication ( Nomzamo and Aureen) assuring me that my complaint will be attended to but of course never was. Wow Woolworths, this is how you conduct business . You employ *********** staff that don't know your store policies and do not have the courtesy of addressing a serious issue of concern. Your customers loyalty is not of any value to you.??? Shameful!!! Your staff are your companies first line of representation. This says a lot about your vision and mission. Your adverti*****ts even seems like a joke now. If you had any interest in letting your customers know your worth then you need to improve on your customer service. That's quality and not just creating an image of sustainability with your products but also in maintaining a relationship with your customers. You have been reviewed negatively on hellopeter where people have even promised to not shop at your stores and yet this still goes on. Are you just focused on profits that losing loyal customers of 20 years is unimportant ?? Says a lot about your regard and care for your customers!!!