RUDE AGENT

Good day

I hope you are well.

I would like to lay and official complaint with how I was treat by one of your agents .

Today I got a call at 11:24 from disgracefully rude agent.

I never got his name ,I am utterly disgusted with with how the agent treated.

He called to say my account is in excess with R274 and I am demanded to make a payment today or tomorrow.

I argued to say I am online and its not even showing the minimum payment

Please see below screenshot ,I further said that I have not even received a statement agent said statement was sent which I wasnt aware as I have been checking and have not received the payment.

I asked what is the exact purpose of the call he said foir him to tell I owe this money and I must pay it today or tor tomorrow his TONE WAS utterly rude and aggressive .

IM AM UTTERLY DISGUSTED THAT AN AGENT WOULD BEHAVE IN THIS MANNER AS IF MY ACCOUNT IS OVER DUE OR IN ARREAS I AHVE NEVER EVER MISSED A PAYMENT .I HAVE NEVER EVER MADE THE MIN PAYMENT I ALWAYS PAY OVER THE MINIMUM PAYMENT.

MY STATEMENT CLEARLY STATES THAT AN AMOUNT IN EXCESS IS INCLUDED IN A MINIMUM PAYMENT ALREADY WHICH IS DUE ON TH 10TH OF JUNE 2022. AS I CHECKED AFTER ON MY EMAILS TO SEE IF A STATEMENT IS OUT

IM UTTERLY CONFUSED AND DISAPPOINTED AS TO WHY I WOULD GET A CALL FROM AGENT THREATENING ME TO MAKE A PAYENT IMMEDIATLY .

I CHOSE WOOLWORTHS FOR A REASON , OF HOW IT VALUES AND TREATS ITS CLIENT THIS IS MOST DEFINETLY NOT THE TREAT I EXPECT.

I AM HOPING FOR URGENT FEEDBACK ON THIS MATTER AND A RESPONSE AS TO WHY THIS AGENT BEHAVED IN THIS MANNER .I ALSO DEMAND AN APOLOGY FROM THIS AGENT.

REGARDS

LERATO MAHANJANA