******* Treatment

I've never received such diabolical treatment from a store I take this highly,I was at the Woolworths store in promenade mall,a friend of mine was returning an item in the same condition but without a receipt.As per Woolworths policy it clearly states "should you not have a till slip,we will refund the item at the current system price on a refund card" in this case we did not want a refund just a mere exchange.We spoke to a consultant named Lauren who said she can't help she will call her manager which was Cheron who got to the till and did not even look at the item,just said you don't have a till slip we can't help you and she walked away whilst speaking because we were asking her about the rule stated above and she could not answer.We asked to call the head office using the phone in store Lauren said it's not a problem then we were approached by a manager seesses in casual wear with training shoes and said that we have to leave the store because we won't be assisted after asking why and obviously we're very angry towards the treatment we are getting we ask why and we said we'll leave everything and just buy cash and the store manager said we will not do that and we had to vacate the store with securities