Rotten food and lack of customer service

On Saturday 16 March I went to Woolworths Eldo Square to purchase some fruit and vegetables. I was horrified to see how much of their product was expiring that day and on the shelf. However, I managed to get some things with a few days before expiration.

Sadly, the next day I tried to make a salad with the carrots which were covered in slime and off, despite the best before date being the 18th. I then opened the strawberries (sell by 20 March) and they were already wrinkled and soft. To top it off the watermelon, sell by the 18th was also rotten!

Considering the prices Woolworths charges for its fruit and vegetables, I expect (and admit am normally right) that they would be a higher quality and be fresh. This experience though has left me wondering. I also then wrote a complaint to them and whilst their auto response acknowledged receipt they never bothered to reply despite numerous follow ups. I can understand if sometimes food quality is poor but I at least expect a response and some form of resolution.