ROSES DEAD AFTER 3 DAYS - NOT A WORD FROM CUSTOMER SERVICES!

On the 23rd October I wrote to your customer service department with the following message: "I received these as a gift on Friday. Your quality if below par! I don't buy flowers as I have had this problem before. But I would like to know why this happens! My guests spent a lot of money on these and its really not acceptable that they haven't last lasted long! NEVER HEARD A WORD. So I tried your FB on Wednesday this week. I was told to send in my email address and cell number, purchase store, bar code, batch number. THESE WERE A GIFT I don't have any of the above information. I can only say that the flowers were bought in a Sea Point store. Not sure why you ask for a cell number, if the social media is not able to return a call? I was then sent a message to say that the horticulture team were asked to get back to me : ***! Have I heard, no! Am I surprised NO! But to add to this message, the other bunch of flowers that I received on the same evening are dead too! What are you going to do to compensate for this?