****** by Woolworths Store Card

I opened a WW store card 10 years ago. I had put R2000 in there at the time. I had forgotten about it and have received no statements from WW to update me on the account.

they managed to find my number a few months ago (strange coincidence) because my positive balance had been slowly depleted with their monthly card fees. I was about to run out.

when I got the SMS, I thought that someone had comitted ***** as I was convinced I had no store card. Turns out I did. I took my time on a Sunday to visit the WW Ballito branch and was there for an hour. The person handling my query promised me that she will close the account on the Sunday. This was 5 months ago.

Today I get an SMS about my WW storecard balance.

Not only have you ****** me of my R2000 - your staff is also incapable of closing my account down.

I imagine that this is not allowed and I would love to see what you have done with the R2000 I was ****** of. I would imagine that this needs to be compensated back to me and that the account will now be closed?