Ridiculous Service

Due to covid-19, most of us are opting to be responsible and are staying home despite Government relaxing many of the restrictions. Thus, during this period, we have to make use of online shopping to get by. I have been using many online shopping sites which have been brilliant. Sadly, I recently purchased an item from Woolworths online shopping site which was not what I expected when it arrived. I have been trying endlessly to return this item but to no avail. All emails to the customer service centre has been ignored. The only information that I have managed to find online is that I have to now leave my house during a global pandemic and go to a shopping mall to return this item. This is absurd given the circumstances that we are in and no one at Woolworths is willing to assist me. I have not yet been vaccinated and I refuse to leave my home during this third wave of infections. Every other online store has made provisions for customers to return merchandise safely except for Woolworths. This is ridiculous and I will never shop at Woolworths again.