Rewards card link to unknown beneficiary

During lock down I wanted to order from Woolworths online but were unable to. After contacting the customer care as per trailing mail below I was advised that my card was linked to another person and it would be rectified in 7 days. I have made a number of calls and emails to Woolworth's but still have not enjoyed any positive feedback.

From: *** [mailto:***] Sent: Wednesday, June 17, 2020 1:00 PM To: *** Subject: Re: POOR POOR SERVICE

Dear Mr Tutton Thank you for following up on this matter. As of the lock down, the WRewards programme was closed and resumed in level 3. I have checked with our IT department about this and will give you feedback soon as the card has been moved to your name. Kind Regards Michelle Jaftha Woolworths Rewards Service Centre ******

On 03/06/2020 14:42:17, Mark Tutton wrote: Good day Afternoon This is unacceptable I spend thousands with your organization per month and my issue is not being resolved. Please can I have an answer to what progress has been made and if the issue regarding my card has been resolved. Regards Mark From: *** [mailto:***] Sent: Thursday, April 2, 2020 12:17 PM To: *** Subject: Re: *** Dear Mr Tutton, Thank you for your inquiry. I have logged the incident -WW-*** and escalated to the IT team for more investigations. Once they have completed their process, we will get back to you with the feedback. Thank you for taking the time to contact us. If we can be of assistance to you in the future, please do not hesitate to contact us as follows, call us on ***, email *** or contact us online www.woolworths.co.za. Your ***-***. Kind Regards Sharmaine Limba Woolworths Rewards Service Centre ******

On 01/04/2020 12:52 PM, Mark Tutton wrote: Afternoon Sharmaine, Just following up as I have not seen any all my spends over the past 3+ year on my account please can you supply me with an update? Regards Mark From: *** [mailto:***] Sent: Friday, March 20, 2020 11:00 AM To: *** Subject: Re: *** Dear Mr Tutton, Thank you for getting in touch with us. Upon our investigations, we have discovered that your rewards card is linked to Ms Mvelase’s profile. I have removed the rewards card from her profile and linked to your profile along with spends. The purchases made on this card will be updated toward your profile within 5 working days. Please accept our sincere apologies for the inconvenience. Thank you for taking the time to contact us. If we can be of assistance to you in the future, please do not hesitate to contact us as follows, call us on ***, email *** or contact us online www.woolworths.co.za. Your ***-***. Kind Regards Sharmaine Limba Woolworths Rewards Service Centre ******