Revolting Customer service

I have never experienced such ****ty and inhuman customer service from one of the big retailer in Africa. This matter has been poorly handle since the 22 July to date. I have spoken to over 10 people who should just get fired. Very rude, unprofessional and have atrocious behavior. I’ve been hung up on never got a chance to talk to a manager whatsoever. How much more money do they want to take from me for what belongs to me. I spent close to R500 on just airtime just to get a refund worth R1200 on a failed delivery which is another whole mess on top of this one. Thank you very much adding onto to this miserable time we are facing globally.