Returned Order

I placed on order online on the 9 Feb 2026. Received order confirmation and tracking details. When I tracked my order same week, I was told that the driver cannot get ahold of me, which was not true. Now that I’m tracking the parcel, I see that the driver is returning the parcel back to the warehouse. Again I called Woolworths to advise them about this, I was told they just gonna refund back my money. I don’t want the money , I want the sandals that I ordered. Of which they are now out of stock. I’m not happy at all with the service I received from Woolworths. I really feel like there is a better way of solving this issue.