Returned a pair of shoes 2 months ago and have not received the promised refund

<p>I bought a pair of shoes from Woolworths Musgrave (Durban) early in May and after a week, having not worn them, I returned them to the same store. I had not done something like this before but I was assured by the Customer Service that my refund would happen quickly as I had the till slip and provided all the necessary details for the refund to happen.</p> <p> </p> <p>Approximately a month later, after not seeing the money reflect in my account, I went back to Woolworths Musgrave. A very efficient and helpful lady called Melorisa listened to me and apologised that because of the public holiday that day they were not having success contacting the Woolworths call centre to enquire about this. She said they would contact me and let me know the way forward in a day's time.</p> <p> </p> <p>A few days later, I received a call from the Musgrave Customer Services desk, asking me to please get a bank statement from the last month to prove that Woolworths had not paid the money into my account yet, which I did promptly and delivered this to them. They said they would get hold of me with the way forward, now that they had proof that I had not yet been refunded. This was about 2 weeks ago and I have not heard back from the store yet.</p> <p> </p> <p>I am a regular customer at both the Woolworths apparel and foods stores I have never had such a poor experience with the brand. I am appalled at the amount of time it has taken to get this sorted out and would like to ask that the matter be rectified ASAP.</p> <p> </p> <p>Zweli</p> <p> </p>