Return of Clothing Item

Good day

I visited your store in Blue Route mall wanting to do an exchange of a clothing item which I purchased however I misplaced my till slip.

The supervisor on duty at their customer service department refused to do the exchange, all I wanted was to buy something else in exchange of the jacket.

I was then advised that they would do an audit on the item and get back to me.

My initial visit was on the 15th of July and was told I would receive feedback or a call within 2 weeks, I than only got called after a month from 15th of July on the 13th of Aug only to be told that I won’t be able to get a refund on the item however she would get back to me.

Today is the 08 September 2020 and I have not received any proper feedback or explanation regarding the matter, I am very unhappy as the level of service I have received is very poor.

I would like to have this resolved as soon as possible, kindly give me a call urgently regarding this. I have been dealing with Jason from Blueroute mall and he has yet to respond to me or provide feedback till today.